Testimonials

Apologies, Zen, Funeral Director, for the delay in my review. I am now expressing my immense gratitude towards Zen and his team through this 2-in-1 review. In Sep 2022, my mother-in-law passed away, and we reached out to Zen late at night. Despite the hour, he patiently explained all the details until well past midnight. Zen is exceptionally thorough and meticulous, ensuring no step or detail is missed. His guidance on what to do and what not to do may seem long-winded, but it's these small but crucial details that truly matter. He never hesitated to address my numerous questions via WhatsApp, even many months later👍 Due to his outstanding service and expertise, I recently enlisted his services again when my brother passed away. Words cannot express my gratitude for the unwavering support provided by Zen and his team. I wholeheartedly recommend Confidence Funeral Services for anyone in need of a comprehensive funeral service.

Mr. Zen Goh is an expert and understanding Funeral Director that guides me and my family during the horrible time following my 15-year-old daughter, Angeline's untimely demise. I never would wish any tragedy happened to any family but if it is an unfortunate fate that has befallen your loved one, please look for this company and for him. You will find all nitty-gritty details taken off your hands in addition to all funeral procedures well explained to you.

Dear Zen Goh and the team at Confidence Funeral Services, I would like to express our immense gratitude and heartfelt appreciation for the exceptional services you provided in handling the recent funeral of our late father. Your compassion, professionalism, and attention to detail during this difficult time have been nothing short of remarkable. This marks the fourth engagement where you have guided us through the process of saying goodbye to our loved ones, including our late mother and late parents-in-law, and each time, you have demonstrated an unwavering commitment to ensuring a dignified and respectful farewell. Losing a parent is one of the most challenging experiences a family can go through, and your expertise and support have been a true source of comfort for all of us. From the very beginning, you exhibited a level of sensitivity that immediately put us at ease. Your understanding and willingness to accommodate our unique preferences and cultural customs meant a great deal to our family. Throughout the entire funeral planning process, you demonstrated unparalleled professionalism and expertise. Your ability to handle all the necessary arrangements with such care and efficiency is commendable. From coordinating the memorial service to providing us with guidance on selecting the appropriate casket and floral arrangements, your attention to detail ensured that every aspect of the funeral was executed flawlessly. Zen, your reassuring presence and willingness to listen to our concerns, fears, and memories of our late father created a warm and supportive atmosphere. You not only acted as a funeral director but also as a friend, offering us solace during a time of grief. Your team's kindness, respect, and empathy were evident in all their interactions with our family and friends, and we are sincerely grateful for that. Confidence Funeral Services has, without a doubt, become an integral part of our family's journey through loss and healing. Your dedication to providing exceptional service has made a significant difference during these challenging times, and we are deeply appreciative of your contributions. On behalf of our entire family, I want to extend our sincerest thanks to Confidence Funeral Services and Zen Goh for your outstanding services and support. Your unwavering commitment to helping families bid farewell to their loved ones with dignity and respect is nothing short of admirable. We will forever be grateful for the care and compassion you have shown us throughout these difficult moments in our lives.

I am so glad that I recommended Zen to my family when our beloved Grandmother passed away on last SUN. Zen was activated at the very last hour and he spent 2 hours explaining the full procedures to the family member before sending his team to bring my Grandmother away to prepare her for the wake. Not forgetting to rush down to the wake venue for survey, by the time it was already very late. Zen gave clear instructions to the group chat setup for all the family members. Pricing was transparent and there was no discrepancy. Everything was executed with perfection and at every moment, he will always check on the family members well being. What really impressed us all is during the ritual, Zen, guided the family with every single word and allowing the family to follow throughout. During this difficult, you need someone that is in the service with a heart and not there because of the money. With this, I highly recommended Confidence Funerals Services to help anyone that required such service for the last journey of life.

Zen, Crystal and their team offered such a comprehensive service during our time of grief and need. They covered all bases, and accounted for all the necessary Buddhist customs, many of which we were unaware. Additionally, their prices are very reasonable; we recommend them to any family who needs a peace of mind during the passing of a loved one. Thanks Zen and team!

I would highly recommend Confidence Funeral Services for anyone who not just wants a perfect clockwork funeral procession organised, but one where the family is empowered with the knowledge and considerations to do what is best for their loved one. Zen and team went above and beyond to explain in great detail the rationale and choices behind various options and procedures so that we may make the best decisions for our beloved (grand) aunty. The attention to detail and clockwork processes are the best I have experienced. Pricing-wise is also competitive with all costs being explained upfront and perishables being offered on a consignment basis so that there is no wastage and overcharging. They are also probably the only company whom doesn’t ask for payment till 7 days after the funeral. Thank you to Zen and the team once again for being so professional and dedicated in organising the best sending off we could ask for for our beloved grand aunty. BZ!

We engaged Zen, from confidence funeral. He and his team were very professional, detailed and provided the best last journey and rites for our grandaunty. They went the extra mile to understand the family’s relations and needs and guided us to make the right choices for our loved one. Zen explained everything as we went along the way, above and beyond what we have experienced with other funeral parlours. We would like to say a big thank you to zen and his team, for such a grand send off.

I would like to say a big thank you for the awesome job Zen and your team did for our father’s funeral arrangement during the 4 days and ensuring everything ran safe and smooth.

During this time of loss and grief, having Zen and his team from Confidence Funeral Services handle the entire process of the funeral arrangement have been most comforting for the family members. It was a well-orchestrated ceremony which was handled with grace and dignity. Besides the detailed logistical arrangements, the knowledgeable advice given has also ensured that cultural sensitivity has been considered. The team showed compassion and respect. On a lighter note, we hope not to have to use the service again but if we do, we will engage Zen and his team again. Thank you for the giving our beloved Peggy a proper sent off.

Zen Goh, the funeral director, just sent a text message in my funeral group chat, reminding us that today marks the 100th day of the passing of my grandmother. This attention to detail and post-funeral care from Zen Goh is just a snippet of his consistent care towards my family and I throughout the funeral. When my grandmother passed away in the wee hours 100 days ago, Zen was all-ears and accommodating to listen to my needs at 4.18am. I didn't have to worry a thing as Zen was guiding us patiently to handle all the funeral proceedings. Zen was open and transparent about the funeral costs to suit our budget. He helped us through our mourning by taking care of all funeral arrangements, down to the smallest of detail like how much to pack in red packets for the service staff. Zen Goh's focus on customer care during mourning was the reason why I engaged him for my father and grandmother's passing. Heartfelt thanks brother, Zen Goh. Thank you for being you.